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FAQ

If you don't see an answer to your question in the following list of most frequent user inquires, check out WebRotate 360's community forum or send us a quick email using our support contact form here.

  • 1Can I use it to create 360 product spins and deliver to my clients without uploading to your server?

    Absolutely! Simply publish your product views locally on your desktop and upload to your own FTP or send it your clients (as a zip archive, for example). Built-in FTP upload is available and if you prefer to do it manually via external FTP client such as FileZilla, all you need is the contents of the published folder located under your SpotEditor project. It includes everything that your client's web developer may need. If you or your client use any of our CMS plugins, you just need to upload the 360_assets folder located under your project's published directory. And remember that you can always send a quick draft via email using animated GIF feature before sending them your final results and / or apply image watermarks to protect your work.

  • 2Will this work for my website?

    Our core viewer products rely on standard web technologies that work in all modern browsers. No specialized plugins required so it can be integrated with pretty much any website. To make our users life easier, we develeoped several plugins for popular eCommerce and CMS platforms that you can find here. If you don't see your website platform on the list, please refer to our user guide under Web Integration for manual integration options. Please note that we provide various integration examples via publishing templates that you can select on the Publish form in SpotEditor. Published output is located under the published folder of your SpotEditor project and can be uploaded to your website "as-is" for a quick integration using supplied html file. Just let us know if you need any assistance!

  • 3Your product is very nice but I have problems making it work with my website

    In most cases, it's something simple like making sure your viewer xml path (can be also called config, 360 View Path and similar in our various plugins) is correct and can be accessed over the web. In fact, it's a very common issue when you see just an empty product view with an idling progress bar and it looks like it's stuck and nothing happens. When you see this, try opening the xml file directly in your browser by entering a complete URL of the file in your browser address bar - if the xml file loads fine, webrotate should work as well. If you have some other issue, check out our support forum where a lot of common questions have already been answered and don't hesitate to create a new topic with your specific issue.

  • 4Can I connect your software to my camera or turntable?

    We currently don't integrate with any third-party equipment, whether it's a DSLR camera or a 360 product photography turntable. Our software simply allows importing JPG or PNG images produced with any hardware or 3D CAD software. Third-party hardware integration is something we still plan to implement in our future releases, so let us know if you have specific equipment in mind that you think would benefit from such integration.

  • 5After I install SpotEditor on my Mac OS X and click to open the app, nothing happens

    Just double check that you have installed X11 (XQuartz) and mono framework as per the readme.txt supplied with the Mac download (located in the root of the zip archive). Installing mono on Mac OS X El Capitan and Sierra requires these extra steps.  Computer reboot may be required and the initial launch of SpotEditor may take up to a minute while mono compiles its resources for the first time. This only happens once upon the installation and it will launch fast after that.

  • 6I purchased your PRO license a few hours ago but still haven't received my license codes

    We try our best to deliver your license within an hour after receiving a payment confirmation. This may take up to 6-8 hours if an order was placed after midnight, Pacific Standard Time. It's also possible that our email with the license code and download links ended up in your email spam folder. Please check there first. Some organizations have very strict spam rules that wouldn't let our email through because it includes links to downloadable software. In this case, we may need an email address outside of your company domain.. In any case, please give us a buzz via our support form if you believe something is not right.

  • 7I'm interested in purchasing Webrotate. Which 3D files are supported?

    Our software (version 3.x) works with standalone JPG and PNG images. You can import either a single row (sequence) of 360-degree images or multiple rows to enable spherical or hemispherical rotation. While this may change in our future releases, we currently expect our users to either produce the imagery via 360 product photography or by rendering and exporting rotational images in their 3D CAD software.

  • 8Can I install your PRO software on multiple computers?

    The PRO version of our desktop software (SpotEditor) can be installed on any number of your personal or your company computers. This applies to both Windows and Mac editions of the software. It can be used by multiple people in your organization at the same time.

  • 9I'm still not sure how many photos should I use to get high quality full rotation

    Some of the recommended image requirements for 360 product photography are available in our user guide under Suggested Image Requirements. Please note that cable speeds have improved noticeably in the U.S and keep getting better, so 36 or 40 images per spin for a generic e-commerce application would be optimal as of 2016, and if your primary audience is in the U.S. Going beyond 72 images per 360 product spin can be an overkill (unless you have a multi-row 3d product view) in terms of image production and viewer loading speeds.

  • 10When I try to open it in Chrome, it's not working

    This happens due to a local security restriction and it only applies when a 360 product view is loaded directly from your own hard-drive in Chrome (or Opera) browser. Our desktop software takes care of Chrome for your local previews on Publish if you make sure that Chrome is not running before you hit Publish (unless it was previously launched by SpotEditor). Other workarounds exist as per this post on our blog. This is not an issue when a product view is loaded from the Internet (or your local web server).

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